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A work order is essentially a task, action item, or job for an employee or customer. Work orders may be created and initiated upon the request of a customer, or they might arise from within an organization. It’s not uncommon for work orders to be initiated following audits or inspections. A work order is effective for both products and services.

In essence, a work order management system is any codified set of procedures that are designed to catalog facilities’ requests and create action plans. The level of technological sophistication can vary wildly from system to system.