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Work Order Management

A work order is essentially a task, action item, or job for an employee or customer. Work orders may be created and initiated upon the request of a customer, or they might arise from within an organization. It’s not uncommon for work orders to be initiated following audits or inspections. A work order is effective for both products and services.

In essence, a work order management system is any codified set of procedures that are designed to catalog facilities’ requests and create action plans. The level of technological sophistication can vary wildly from system to system.

When choosing a work order management system, there are several important factors to consider, such as the technological skill level of the end users, whether the system has a history of success in your industry, and whether it has a customizable suite of features that can be configured for your business. Once you decide on the most effective work order software solution, there are a number of best practices to apply throughout the work order management system that will reduce response times, save resources, and help control the quality of the work being done.